FAQS

From where do you acquire the merchandise?

We acquire our Masculine and Feminine assortments from well-known luxury retailers and boutiques across the country to help you give your best looks without breaking your budget. All of our items are 100% authentic!

How long can I keep each rental item?

You can keep each apparel item, excluding outerwear for 10 calendar days after delivery, and bags and outerwear for 20 calendar days after delivery. Each item must be shipped, ie dropped off at a UPS location and have the accompanying return label scanned by UPS on or before the 10th or 20th day after delivery.

Can I place rentals in advance?

Yes, you can reserve items in advance by clicking into the "Pick a delivery date" box and selecting your delivery date, and we will ensure the item is delivered on that date or up to 2 business days prior to that day.

How do I return the rental?

Each rental comes with a free return shipping label. Simply reuse the box in which the item was shipped to return at any UPS location.

What happens if I return an item late?

To ensure we can keep our inventory available for our customers, we do need you to return the item on or before the 10th day (for non-outerwear apparel) or 20th day (for bags & outerwear) of having the item in your possession. If this deadline is not met, you will be charged the full retail price of the item. If you have a bag(s)/outerwear and an non-outerwear apparel item(s) on the same order, you will have 20 days after delivery to return all items on that order.

What happens if I stain or rip the item?

Rips or damages could result in an additional fee.

How are the rental items cleaned? Can I wash the items?

To preserve the quality of our merchandise, we do ask that you do not wash any of the items. We will professionally clean the items ourselves. Just enjoy looking good in your fit and don't worry about trying to clean it.

Are items at TSB completely new?

Yes, all skincare, accessories, shoes and beauty products in our TSB @ TheLuxeLend shop-in-shop are 100% new.

Can I purchase an apparel item or only rent it?

Yes, all of our rental items are available for purchase. Typically, there will be a BUY option on the product page. If you don't see that option, simply contact us at sales@theluxelend.com to get the correct purchase price.  

Do you offer Buy Now, Pay Later (BNPL) options?

Yes, we accept Shop Pay on purchases. Unfortunately, we are not able to accept BNPL on rentals at this time.

Returns and exchanges?

We do NOT provide refunds, but we do provide exchanges and store credits. To get an exchange or store credit, you MUST contact us at sales@theluxelend.com no later than 24 hours after receiving the garment. If your item does not fit, we are happy to return the item and send you a new item at no cost to you. If the item is brand new and still has tags attached, do NOT remove the tags unless you are certain you want to keep the item for rental. If you remove the tags, you will not be able to receive a store credit or exchange. If here is not an item that you want instead, you will receive a store credit that you can use on future purchases and rentals.

For brand new purchased items, we will provide exchanges or store credits if we are contacted within 20 days of delivery as long as the tags are still attached. For gently worn, purchased items, you MUST contact us at sales@theluxelend.com no later than 10 days after delivery to receive an exchange or store credit.

Can I cancel my order?

Yes, we understand that mistakes happen or you may change your mind about an item. You will have up to 24 hours after submitting your order to cancel and receive a full refund. Cancellations CANNOT be made after items have been shipped.